Information For New Patients

LET US BE YOUR LONG BEACH VETERINARIAN

Thank you for considering us for the important job of caring for the health of your pet. Our goal is not only to provide the best care for your dog and cat, but also a positive experience for you. Your satisfaction is extremely important to us, so we welcome your thoughts about how to best serve you. We look forward to providing you with truly outstanding service.

WHAT TO EXPECT

At your first appointment

PAH Virtual Tour

Upon arrival, you will be greeted by a warm and friendly client service specialist. We value your time and do our best to minimize waiting times. In the event of a short wait, coffee, tea and water are available in our reception area. Feel free to explore educational brochures and many pet-related items for sale. If you are interested in learning more about our Lifetime Wellness Care Program, plan details are available for you to review.

FORMS & SAFETY GUIDELINES

For new patients

If your pet has never been seen at Pine Animal Hospital, you will be asked to fill out the “New Patient Form,” which you can either download and email to us, or bring with you to your visit. If you have not filled out the form prior to arriving, please plan on arriving 15 minutes before your appointment time.

For you and your pet’s safety, please ensure that all dogs are leashed and all cats are in a carrier when visiting us.