DISCLAIMER FOR CALIFORNIA USERS.

Your privacy and rights under the California Consumer Privacy Act (CCPA) and the California Online
Privacy Protection Act (CalOPPA) are important to us. We offer this document as a resource to view how
we collect, manage, store, and use your Personal Information in the day-to-day running of our website.
This Privacy Policy, intended for California residents, can be applied to all website users to disclose how
we collect, manage, store, and use your Personal Information as defined under CIV 1798.140(v) of the
California Consumer Privacy Act (CCPA).

THE BUSINESS.

This Privacy Policy is between you and the following organization:

Company Name: Pine Animal Hospital
Address: 900 Pine Ave, Long Beach, CA 90813
Phone: (562) 912-7463
E-Mail: info@pineanimalhospital.com

Website.

Website URL: www.pineanimalhospital.com
Website Name: Pine Animal Hospital 

PERSONAL INFORMATION COLLECTED.

Identifiers. A real name or alias, postal address, signature, home phone number or mobile phone number,
bank account number, credit card number, debit card number or other financial information, physical
characteristics or description, e-mail address; account name, Social Security Number (SSN), driver’s
license number or state identification card number, passport number, or other similar identifiers.

Protected Classification Characteristics. Age (40 years or older), race, color, ancestry, national origin,
citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex
(including gender, gender identity, gender expression, pregnancy or childbirth, and related medical
conditions), sexual orientation, veteran or military status, genetic information (including familial genetic
information).

Commercial Information. Records of personal property, products or services purchased, obtained,
considered, or other purchasing or consuming histories or tendencies.

Inferences Drawn From Other Personal Information. Profile reflecting a person’s preference,
characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and
aptitudes.

Internet or Other Similar Network Activity. Browsing history, search history, and information on a
consumer’s interaction with a website, application, or advertisement.

Geolocation Data. Physical location or movements. For example, city, state, country, and ZIP code
associated with your IP address or derived through Wi-Fi triangulation; and, with permission in on your
mobile device settings, and precise geolocation information from GPS-based functionality on your mobile
devices. 

Emergency Contact Information. Such as the name, phone number, address, and e-mail address of
another person in the context of having an emergency contact on file, Personal information necessary for
us to collect and retain to administer benefits for you and another person relating to you (e.g., your
spouse, domestic partner, and dependents), such as their name, Social Security Number, date of birth,
telephone number, e-mail, and address. 

Hereinafter known as “Personal Information.”

SOURCES OF INFORMATION WE COLLECT.

Using the website. We collect certain information from your activity on our website, starting when you
first arrive and accessing it on an electronic device. We may collect your IP address, device ID,
advertising identifiers, browser type, operating system, internet service provider, pages visited (including
clicks and duration), and other related log information. For mobile phones, we may collect your device’s
GPS signal or other information about nearby Wi-Fi access points and cell towers.

Creating a User Profile or Account. We may collect information directly from you or an agent
authorized to act on your behalf. For example, if you, or someone acting on your behalf, provides your
name and e-mail to create a profile or an account. We also collect information indirectly from you or your
authorized agent. This can be done through information we collect from you while providing content,
products, or services.

COOKIES POLICY.

Currently, our website uses cookies to provide you with the best experience possible. We, in addition to
our service providers, affiliates, agents, advertisers, or other parties in connection with the website, may
deploy cookies, web beacons, local shared objects, and other tracking technologies for various purposes.
Such shall be for business use, marketing purposes, fraud prevention, and to assist in the day-to-day
operations of the website.

a.) “Cookies” Defined. Cookies act as data that is communicated between a user’s web browser and a
website or application. They are stored on your device to help track their areas of interest, provide the best
experience possible, and customize the content, products, services, offerings, and advertisements served
on the website. Most web browsers adjust to your browser’s settings to decline or delete cookies, but
doing so may degrade the experience with our online services.

b.) 1-Pixel Images. Clear GIFs, pixel tags, or web beacons, which are generally 1-pixel, are transparent
images located on a webpage or in an e-mail or other trackable source and may be used on our website in
addition to any other communication offered by us. They are often used in connection with
advertisements served to you that are interacted with, whether on our website or another online service
and shared with us. This type of tracking is specifically meant to recognize users, assess traffic patterns,
and measure site or campaign engagement.

c.) Flash Cookies. Local Shared Objects, sometimes known as “flash cookies,” may be stored on your
device using a media player or other software. Flash cookies are similar to cookies in terms of their
operation but may be managed in your browser in the same manner.

d.) First (1 st) Party & Third (3rd) Cookies . First (1 st ) party cookies are stored by a domain (website) you are visiting
directly. They allow us to collect analytics data, remember preferred settings (e.g., language, currency,
etc.), and perform related functions. Third (3 rd ) party cookies are created by domains other than those you

are visiting directly, hence its name “third (3 rd ) party.” They may be used for cross-tracking, retargeting,
and ad-serving.

e.) Essential Cookies. Such cookies are technically necessary to provide website functionality. They act
as a basic form of memory, used to store the preferences selected by a user on a given website or
application. They are essential to browsing functionality and cannot be disabled by users. As an example,
an essential cookie may be used to recognize a past user from having to log in each time they visit a new
page in the same session.

f.) Performance and Function Cookies. Such cookies are used to enhance the performance and
functionality of a website but are not essential to its use. However, without these cookies, certain
functions (like videos) may become unavailable.

g.) Advertising Cookies. Such cookies are used to customize a user’s ad experience on a website. When
using data collected from cookies, it can prevent the same ad from appearing multiple times in the same
session or that does not offer a pleasant experience. Advertising cookies may be used to serve a user with
related services, products, or offerings that they may have shown a level of related interest in their past
user history.

If you would like to know more about cookies and how they are used, please visit
www.allaboutcookies.org. 

You can set your browser not to accept cookies, and the above website tells you how to remove cookies
from your browser. However, in a few cases, some of our website features may not function as a result. 

ADVERTISEMENTS. 

Our website does not show advertisements to users. This includes affiliate ads or any products and
services offered by 3rd parties. 

HOW WE USE PERSONAL INFORMATION.

We may use or disclose your Personal Information for the following purpose:

–Offerings. To provide products, services, and offerings that serve the best-matched advertisements.
–Alerts. To provide e-mail alerts and other communications regarding our products, services, and
offerings that may be of interest or that you registered to receive.
–Obligations. To carry out any obligations for paid products, services, offerings, or any obligations under
our terms and conditions or terms of use.
–Feedback. To get feedback on website improvements and generally provide an overall better
experience.
–Testing. For testing, research, and analysis, of user behavior on the website.
–Protection. To protect against fraud, safeguard data, and the general security of the website.
–Security. To detect security incidents, verify human users, and avoid being subject to malicious,
deceptive, fraudulent, or illegal activity.
–Law Enforcement. To respond to law enforcement requests as required by applicable law, court order,
or governmental regulations.
–Intended Purpose. As described for the intended purpose when collecting your personal information.
–Assessment. To evaluate or conduct a merger, divestiture, restricting, reorganizing, dissolution, or
outright sale, either wholly or partially, of our assets in which your Personal Information becomes a part
of such sale.

Our usage of your Personal Information may change over time, and when such changes occur, we will
update this Privacy Policy accordingly.

SELLING PERSONAL INFORMATION.

Our policy is that we DO NOT sell your personal information. If this should change, you will be notified
and this Privacy Policy will be updated.

SHARING PERSONAL INFORMATION.

We disclose your Personal Information to 3 rd  parties for business purposes. The general categories of
3 rd  parties that we share with are as follows:

-Our 3 rd  party service providers that, without their services, our website would not be able to function in
its current manner;
-Affiliated websites and businesses in an effort to bring you and our users improved services, products,
and offerings;
-Other companies, affiliate partners, and 3 rd  parties that help us advertise products, services, and offerings
to you, other users, and potential new customers;
-Third (3 rd ) parties to whom you, or an authorized agent on your behalf, authorized us to disclose your
Personal Information;
-Third (3 rd ) parties or affiliates in connection with a corporate transaction, such as a sale, consolidation, or
merger of our financial institution or affiliated business; and
-Other third (3 rd ) parties to comply with legal requirements or to disclose Personal Information to
government authorities per the rule of law.

In the last 12 months, it is recognized that we have disclosed the aforementioned categories of Personal
Information for business purposes.

RIGHT AND CHOICES.

This Section describes your rights and choices regarding how we collect, share, use, and protect your
Personal Information, how to exercise those rights, and limits and exceptions to your rights and choices.

a.) Exceptions. The rights and choices in this Section do not apply to you if the information being
collected is:
-Aggregate consumer information;
-Deidentified Personal Information; and
-Publicly available information.

b.) Access to Information. If the above exceptions do not apply, and you have not made this request
more than twice in a 12-month period, you have the right to request that we disclose certain information
to you about our collection and use of your Personal Information over the past 12 months from the date
we receive your request. Once we receive and confirm your request on your behalf, we will disclose it to
you or your representative:

-The categories of Personal Information we collect;
-The categories of sources for the Personal Information we collect;
-Our business or commercial purpose for collecting or selling such Personal Information;

-The categories of third parties to whom we sold or disclosed the category of Personal Information for a
business or commercial purpose;
-The business or commercial purpose for which we sold or disclosed the category of Personal
Information; and
-The specific pieces of Personal Information we collected about you in a form that you can take with you
(also called a “Data Portability Request”).

c.) Deletion (Erasure) Request Rights. You have the right to request that we delete any of your Personal
Information that we collect from you and retain, subject to certain exceptions. Once we receive and verify
your request, we will delete and direct our service providers to delete your Personal Information from our
records unless an exception applies. We may deny your deletion request if retaining the Personal
Information is necessary for us or our service providers to:

-Complete the transaction for which we collected the Personal Information, provide a good or service that
you requested, take actions reasonably anticipated within the context of our ongoing business relationship
with you, or otherwise perform our contract with you;
-Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute
those for such activity;
-Debug to identify and repair errors that impair existing intended functionality;
-Exercise free speech, or exercise another right provided by law;
-Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that
adheres to all other applicable ethics and privacy laws when the businesses’ deletion of the Personal
Information is likely to render impossible or seriously impair the achievement of such research if you
previously provided informed consent.
-Enable solely internal and lawful uses of such Personal Information that are compatible with the context
in which you provided it.

d.) Exercising Access, Data Portability, and Deletion Rights. To exercise the access, data portability,
deletion rights, or any other rights mentioned herein, a consumer or a consumer’s authorized agent may
submit a verifiable request to us by using the contact details mentioned herein.

e.) Requests. You may only make a verifiable consumer request for access or data portability in relation
to this Section. We cannot respond to your request or provide you with Personal Information if we cannot
verify your identity or authority to make the request and confirm the Personal Information is related to
you.

Making a verifiable consumer request does not require you to create an account with us. We will only use
Personal Information provided via a verifiable consumer request to verify the requestor’s identity or
authority to make the request.

f.) Authorized Agent. An authorized agent is any person or legal entity registered with the Secretary of
State or similar office that you have authorized to act on your behalf. If a request is made by an
authorized agent acting on your behalf, we may require the following:

-Submission of evidence by you with your permission for the authorized agent to submit a verifiable
request on your behalf;
-For you to directly acknowledge, via electronic communication, that the authorized agent is allowed to
act on your behalf;
-Require the authorized agent to verify their identity; or
-For a power of attorney document to be submitted that is signed in accordance with state law. 

We reserve the right to deny a request from an agent that does not submit proof that they have been
authorized by you to act on your behalf and cannot verify their own identity to us.

g.) Response Timing and Format. As required under privacy laws, we agree to respond to any verifiable
consumer request within 45 days of its receipt. If we require more time, with a maximum of 90 days, we
will inform you, in writing, of the reason. Such notification will be by e-mail unless there is another
preferred communication method provided.

If applicable, the response we provide will also explain the reasons we cannot comply with a request. For
data portability requests, we will select a format to provide your Personal Information that is readily
useable and should allow you to transmit the Personal Information from one entity to another entity
without hindrance.

No fee will be charged to process or respond to your verifiable consumer request.

h.) Right of Non-Discrimination. We do not discriminate against you for exercising any of your rights in
this Privacy Policy and under applicable laws. Unless permitted by law, we will not:

-Deny you goods or services;
-Charge you different prices or rates for goods, services, and offerings, including through granting
discounts or other benefits, imposing penalties; or
-Provide you with a different level of quality of goods or services.

MOBILE INFORMATION SHARING.

We do not share mobile information with third parties for marketing purposes.

DATA TRANSFER COMMITMENT.

We are committed to not transfer consumer data to external organizations unless necessary for business purposes and with user consent. Our measure to prevent unauthorized data sharing include but are not limited to data encryption, access controls, and regular audits.

OPT-OUT RIGHTS.

‘You have the right to opt out of receiving SMS messages from us at any time. To opt out, please reply ‘STOP’ to any message you receive from us, or contact us by text or calling us at (562) 912-7463 or emailing us at info@pineanimalhospital.com

CHANGES AND AMENDMENTS.

We reserve the right to amend this Privacy Policy at our discretion and at any time. When we make
changes to this Privacy Policy, we agree to notify you by e-mail or other preferred communication
methods.

LINKING TO 3rd PARTIES.

We may provide links to 3 rd  party sources such as websites, applications, content, or software
(“3 rd  Parties”). When you use a link online to visit 3 rd  Parties, you will be subject to their privacy policy
and the jurisdiction of governing law. It is recommended to familiarize yourself with its terms and
disclosures regarding your Personal Information. We are not responsible for the handling of your Personal
Information when using, accessing, or visiting 3 rd  Parties.

SECURITY & PROTECTION.

We use reasonable physical, electronic, and procedural safeguards that comply with federal standards to
protect and limit access to Personal Information. This includes device safeguards used in accordance with
industry standards.
It is understood by you that the Personal Information you submit to us electronically may not be secure
when it is transmitted to us. Specifically, we recommend that you do not use unsecured or public channels
to communicate sensitive or confidential information.

We do not share any personal data with third parties for marketing purposes under any circumstances.

CONTACT.

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use
your Personal Information, your choices, or your rights regarding such use, or wish to exercise your
rights, please do not hesitate to contact us by using the details mentioned in this Privacy Policy.